360 portals issues on my Iphone X


Hi, I’m using wondering anyone has trouble loading your 360 vidoes or portals? I’m using an iPhone X and I cant seem to load the video. The screen will show a white sphere when I zoom in.


Hey @seah.harold,

If you ever see a white sphere, that means that the 360 video portal is loading. Depending on your network connection and the length of the video, it could take longer to load.

Nothing is wrong with the renderer, give it some time more to load.