Androids won't read QRs but Iphone will

I have set up some experiences that work wonderfully on the Iphone app but all of the android devices I have tried, won’t read the QR codes… any suggestions?

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Hey @amarieme,

Are you getting any sort of error messages?

This is not an Android specific issue but rather has to do with the specific device and the external conditions of the scan.

In general, you should try to scan in a well lit place.

Hope this helps!

I have tried from the computer screen and from a printed version (both work on the iphones). I am in a very well lit area.

LG G Pad 7.0 LTE - it won’t even read the code
The Galaxy Blade ZTE (Android 7.1.1) will scan it but then it says “failed to scan barcode”

Thank you for trying to help.

I had that problems with some students. Searching for the topic pulled it up on those devices.

@amarieme can you try uninstalling and reinstalling the Metaverse App on your device?